The following Terms & Conditions apply to any and every part of the LotusMasters** website, and by visiting this site you are agreeing to adhere to the following:

1. Price & Payment Terms

1.1 Where applicable by law, the prices displayed will be increased by VAT at the current rate the United Kingdom (20%).

1.2 We reserve the right to adjust the price before delivery to reflect any unforeseen cost increases.

1.3 Goods remain the property of LotusMasters until payment is received in full. Payment in full must be received before any goods can be dispatched. We may refuse to accept an order for any reason including where we cannot obtain authorization for your payment or suspect fraud and where goods are no longer available.

1.4 Payment of goods constitutes acceptance of our terms and conditions as outlined in this document.

2. Delivery

2.1 United Kingdom: All goods will be dispatched by Royal Mail First Class Packet (approx. 1-3 days for delivery) for a fee of $8.00 per mat to our UK customers. Please make sure that you have a safe place for your parcel to be left if no-one is at home as the package will be sent without the need for a signature. If you would prefer a Recorded delivery, please indicate this in the box marked ‘special instructions’ on the order form and we will arrange a Recorded delivery for the same rate.

2.1 EU & Other EEA: All goods will be dispatched by Royal Mail Airmail to all EEA destinations (delivery time varies, usually between 3 – 7 days) for a fixed charge of $12.00 per mat. Please ensure someone is available to receive the order as the order is not sent with a signature required for delivery. Any order of three mats or more may be sent by courier, will be recorded (signature required) and may arrive sooner. If you would prefer a signature requirement upon delivery, please indicate this in the box marked ‘special instructions’ on the order form and we will arrange a delivery with signature required, though the shipping charge may be increased to reflect this option.

2.1 Rest of the World (incl. USA and Canada): All goods will be dispatched by Royal Mail Airmail to all other destinations (delivery time varies, usually between 3 – 7 days, though remote locations may take substantially longer) for a fixed charge of $12.50 (USA) and $16.50 (Rest of World) per mat. Please ensure someone is available to receive the order as the order is not sent with a signature required for delivery. Any order of three mats or more may be sent by courier, will be recorded (signature required) and may arrive sooner. If you would prefer a signature requirement upon delivery, please indicate this in the box marked ‘special instructions’ on the order form and – if the facility is available in your location – we will arrange a delivery with signature required, though the shipping charge may be increased to reflect this option.

2.2 If you refuse delivery of the goods we may charge you for the cost of the delivery.

2.3 If you accept a delivery with a damaged box or bag we cannot be held responsible for any damage to what is inside once the goods have been signed for. If your LotusMasters AcuMat ECO is damaged when you receive it, please let us know and return it to us, we will send you a replacement and refund your reasonable postage costs.

If you purchased our product at a retail location and need a return or exchange, please take it to the store where it was originally purchased.

2.4 We endeavour to dispatch all orders within 48 hours of receipt of order excluding weekends and bank holidays and where special notice is given on our website.

2.5 For large orders a signature will be required by the carrier. If no one is available a card will be left and you will have to rearrange delivery with the depot within 5 days. If the parcel is returned to us you will have to pay for the parcel to be redelivered.

2.6 Non-Delivery Please inform us within 7 working days in the UK and 14 working days for EEA and Rest of the World of placing your order if the goods have not been delivered. Please note that we cannot consider claims for lost items if notification is beyond 21 days after the date of order.

2.7 We will usually only deliver goods to the same address to which the credit/debit card used to pay for the goods is registered. We are not responsible for undelivered orders where the address information given is incorrect or incomplete.

2.8 We hold stock of our products and we will usually endeavour to ship your order within 2 days. In the unlikely event that your chosen product is out of stock, we will notify you via email and tell you when we will be sending your shipment

2.9 Acceptance of delivery constitutes acceptance of our terms and conditions as outlined.

3. Refunds

3.1 If you wish to return any items purchased from us you must give us written notice within 60 days of receipt.

3.2 All returns must be returned at your cost in their original packaging and condition within 60 days of receipt.

3.3 Payment for the returned goods will be refunded within 15 days of the goods being received by us, less any applicable postage charges we have had to pay, as the case may be.

If you choose to return a product, please send it to:

LotusMasters c/o Argent Invest Ltd.
Suite 530
28 Old Brompton Road
London SW7 3SS
United Kingdom
Tel: +44 (0) 7525 745 758
Email: customer@lotusmasters.com

4. Copyright

We reserve complete worldwide title and full intellectual property rights for all materials on the website, including text, images, graphics, documents, web pages, HTML, and/or components thereof which are found in any part of the website/directory. This material may not be used, copied, modified, distributed, or transmitted in any way without prior written consent from LotusMasters.

5. Liability

All use of products purchased from this website is solely at the users own risk. Neither the manufacturer nor LotusMasters assume any liability for any losses, injuries or damages as may result from the use thereof. We cannot be held responsible for the misuse or incorrect use of any product. Please carefully read the instructions for use and the cautions we have posted on this website before any product is used.

6. Disclaimer

If you have a chronic health problem or ailment or skin condition, you should always consult your physician or health practitioner before using the LotusMasters AcuMat ECO. Nothing stated in this website is intended to diagnose, treat, cure, or prevent any disease. You should carefully read all information provided with the product. By using the product sold on this website, you accept sole responsibility for any legal, medical, or financial liability you may incur as a result of your purchase and use of the product. Therefore, your use of this product, this website, and the materials therein is at your own risk.

Please note that we DO NOT claim that the LotusMasters AcuMat ECO is a cure for any condition.

7. Privacy Policy

The LotusMasters team takes your security very seriously. We respect your right to protect your information, and we will not share your information with third parties for advertising or profiting purposes. We may provide certain information about your order details and payment to our payment processing and shipping partners, for the sole purpose of processing/fulfilling your order and providing you with the best possible service. We will only use the information that is collected about you in accordance with the Data Protection Act 1998.

The type of information that we may possibly collect about you includes, but is not limited to, your name, address, phone number, e-mail address and credit/debit card details (when placing orders).

We will never collect sensitive information about you without your explicit consent, all of the information that we may receive about you can only be conveyed to us by you.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will be more than happy delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

**LotusMasters UK licensee is Argent Invest Ltd., a company registered in England and Wales with UK company registration number 07825725 and UK VAT registration number 124 8446 13.